Shipping and Return Policy

Here at Adventuretown Toy Emporium we process orders lickity split. Orders are generally shipped in 1 day after your order is processed as long as the items are in-stock. If you choose Fed Ex as your shipping carrier and you place your order by 2pm PST, your order will ship the same day as long as the item is in-stock. Should you choose USPS as your shipping carrier, your order will not ship until the next day. Depending on where you live, Ground or Priority Mail shipping takes an additional 4- 7 business days to arrive.

Orders are processed Monday through Friday during normal business hours because we have families too who we like and want to spend time with.

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund. Once you have called us and described the damage, we can assist with a replacement. Please save the box and all packaging materials as a claim with USPS or Fed Ex may be required. No refunds will be issued until we have the returned item in-hand.

Should your discerning child decide that what you gave them did not pass muster, you can exchange the merchandise for anything on our site of equal or lesser value. We, however, are not in a position at present to reimburse or refund shipping on exchanged goods.

You can return the new, unopened item for a full refund if we receive the item within 10 days of delivery of the order. Sadly, we cannot offer a refund or reimbursement for the shipping. Make sure that you track and purchase insurance for the item you are returning when shipping. If the item arrives damaged or does not arrive at all, we cannot issue the refund. A refund will be issued once we receive the item in good order. We will issue the refund on the same credit card that you provided when you purchased it.